By using a PDA or a tablet PC, a technician can be informed daily of the tasks that have been assigned to him. He can access detailed information about problems that a customer faces and can record all the tasks that he performed on customer premises,
as well as the methods and techniques he utilized to resolve the customer’s problems. If technician needs to use a spare part or an accessory, he can use spares that he carries and, at the same time, invoice the customer by using the portable printer. If he
doesn’t carry the necessary parts, he can check available stock at the company’s warehouse and be updated on their shipping time. The ability to synchronize the application with a company’s back-office allows information to be sent and received quickly by
simply clicking a button. By using PocketBiz Field Service, technicians gain access to detailed customer information and appointments at anytime.
