a:coach can be used at all levels of an organization to ensure that the skills that need attention stay firmly in focus and visible by all concerned until noticeable improvements are made. When using spreadsheets or Word documents to capture your coaching
interactions it is to ascertain quantifiable and meaningful data • Consistently improves on representatives interactions with customers • Pinpoints recurring training and coaching needs • Enables both manager and representative to work towards clear and achievable
goals • Documents all field coaching interactions for HR in case of performance issues • Dynamic reports give you instant visibility of the big picture
