Value Proposal • Improve user experience on online channels through a collaborative solution, focusing on offering richer real-time online support. • Web 2.0 solution that allows an agent to guide online customer in finding specific information or filling
complex web forms. • Enhancing customer experience will reduce web site abandonment, increase online transaction rates and reduce contact center costs. Solution Description • Online collaboration tool offering more rich interactions — leading to increased
conversion rates and shorter resolution times. • With minimal web site integration costs and ensuring customer privacy. • Easy to integrate with communications by using seamless integration with other support channels like Web chat, Voice and E-mail • 100%
Web based solution avoiding any browser plugin installation for the customer or the agent.