Chronos Operator uses intelligent Computer Telephony Integration (CTI) technology to route inbound calls to the correct location using speech recognition. The system has been developed to handle an unlimited volume of calls. This maximises call handling
efficiency and improves the caller experience as frustrating call queues are reduced and callers are efficiently connected to the correct department. Chronos Operator is highly cost-effective as it cuts the expense of human operators and does not require a
large upfront capital spend. The simple to use service enables users to easily configure their call routing and voice recognition options in real-time using a web browser. Users can also delegate others to be co-editors of their profile which is particularly
useful for department administrators. Chronos Operator uses the expert support we provide which makes it an innovative solution for maximising call handling efficiency, reducing costs and improving caller experience.
