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published by: 360CRM
Chronos Operator is a hosted Automatic Call Distribution (ACD) service which uses sophisticated voice recognition technology to answer and then efficiently route inbound calls to the correct person. The service does not use costly human operators and does not require organisations to spend time and money integrating a Voice Recognition System (VRS). Chronos Operator effectively reduces lengthy call queues, improves the caller experience, cuts costs and maximises call handling efficiency.